Bupa King Street

I went there last week to claim with a Pathology invoice
The staff name " Rahul, He said how long have u used the bupa for over1 year? I said probably yes, He said are u sure?and checked amy bupa then it was less 1 year and He said if u not used it for over 1 year, u need to bring doctor certificate all the time, then I said never heared that before when i visited other stores..And they did proceed it well.
But He checked again all my bupa history
He was doing like i am a liar then he is right,.. its kind of been insulted me and felt like really looking down me
As a result, it took 30mins to checked my bupa history, to prove it himself
And never proceed it

So I had to visit other store and they never asked it then proceed it straight away...

Thank u for the worst service in my life during the bupa , if I can give less 1 star, Iam sure I do..